Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In the case of Berkey systems, filters, and accessories, you can submit warranty claims and support requests to them at their new state of the art Customer Support and Warranty website --> Customer Support Portal Here
Refunds (if applicable):
Contact us at firstname.lastname@example.org regarding your order. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and automatically applied to your credit card or original method of payment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Used Water Filters
- Sale items cannot be refunded
- Books with obvious signs of use, CD, DVD, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Water Purification Systems where the filters have been used.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Once your return has been approved you should mail your product to: Live Healthy, 42020 Village Center Plaza, Suite 120-165 Stone Ridge Virginia US 20105
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if we sent a pre-paid label, will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.